New digital 911 system rolls out in Niagara this week

03/02/2026 at 09:07 AM
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Niagara’s 911 system is getting an upgrade.

The new NG-911 system will be live on Wednesday.

First responders in Niagara will now be able to track the exact location of a caller’s cellphone, and receive information much faster.

St. Catharines Fire Chief Dave Upper says it works by tracking the caller’s longitude and latitude to pinpoint their exact location.

Phase two of NG-911 will include the ability to send texts, videos, photos, and providing the ability to video chat with first responders.

There is no current timeline for a phase two rollout.

Photo Credit: NRPS